Shipping & Returns

Every Second Wind shirt, tote and notebook is printed after you order it, just for you. That keeps waste down and means your piece comes fresh off the press. It also shapes how returns work, so please read the returns section before you order.

Where We Ship

We ship to addresses in the United States.

Shipping Rates

  • Standard US delivery is $4.95 for the first item and $2.40 for each additional item.
  • Orders over $75.00 ship free.
  • The exact rate for your address is shown at checkout before you pay.

How Long It Takes

  • Most orders are printed and packed within 2 to 7 business days.
  • Delivery by standard US mail then takes a few more business days. Most orders arrive within 1 to 2 weeks of ordering.
  • Holidays and busy seasons can add a few days, so order gifts early.
  • When your order ships, we email you a tracking link.

Changing or Cancelling an Order

Contact us as soon as you can. If your order has not gone to print yet, we can change the address, size or colour, or cancel it for a full refund. Once printing has started, we cannot change or cancel it.

If Something Is Wrong With Your Order

If your order arrives damaged, misprinted or faulty, or it is not what you ordered, we will send you a free replacement or a full refund.

  • Contact us within 30 days of delivery.
  • Include your order number and a clear photo of the problem. If several items have the same problem, one photo showing them all together helps.
  • There is no need to send anything back.

Returns and Exchanges

Because each piece is made to order, we cannot take returns or exchanges for the wrong size or colour, or for a change of mind. Please check the size guide on the product page before you order, and if you are unsure, contact us first. We are glad to help you choose.

A few things are a normal part of printing and are not treated as faults:

  • The print sitting up to half an inch from where it appears in the photos.
  • Colours looking slightly different in person than on your screen.
  • Measurements within an inch of the size guide.
  • A faint smell or light marks on a new shirt from the printing process. These wash out the first time.

Lost or Late Packages

If your order has not arrived within 30 days of ordering, please let us know within 7 days after that. Before you do, check the address on your order confirmation and ask your local post office, because packages are sometimes held there for pickup. If the package cannot be found and the address was correct, we will send a free replacement.

Address Mistakes

Please check your shipping address carefully at checkout. If a package comes back to us because the address was incorrect or incomplete, we will get in touch and can send it again to the corrected address for a new shipping charge.

Refunds

Approved refunds go back to the card or payment method you used. Your bank may take 5 to 10 business days to show it.

Caring for Your Shirt

To keep the print bright, wash cold and inside out, tumble dry on low, and do not iron directly over the design.

Questions

Email secondwindtshirts@gmail.com or call (281) 633-8085. We are real people and happy to help.